Effective Date: [1 July 2024]
At NODIA PRESS, we are committed to providing high-quality educational content and services through the NODIA app. We understand that circumstances may arise where a refund or cancellation is necessary. This policy outlines the terms and conditions governing refunds and cancellations for our services. Please review this policy carefully before subscribing to or purchasing any of our services.
1. Subscription Cancellations
You may cancel your subscription at any time through the NODIA app or by managing your subscription through your respective app store’s settings. The following rules apply to cancellations:
Cancellation Process: To cancel, visit the subscription management page in the app or in your Google Play Store or App Store account settings and follow the prompts for cancellation.
No Refund on Cancellation: When you cancel a subscription, you will retain access to the paid features until the end of the current billing cycle, but no further charges will be made. We do not offer refunds for partially used subscription periods.
Auto-Renewal: If your subscription is set to auto-renew and you wish to avoid being charged for the next period, you must cancel at least 24 hours before the renewal date.
2. Refund Eligibility
We offer refunds under certain circumstances. Below are the guidelines for refund eligibility:
Refund Requests: Refunds are available only within 7 days of purchase or subscription renewal. The refund request must be made during this period by contacting our customer support team at [[email protected]].
Significant Usage of Content: Refunds will not be granted if you have accessed or significantly used premium content, courses, or features after subscribing.
Ineligible Services: One-time purchases, including downloadable materials, courses, or any special content, are non-refundable unless there is a technical issue or defect that prevents you from accessing the purchased content.
Special Offers and Discounts: Refunds will not be provided for subscriptions or purchases made using promotional offers, discounts, or trial periods unless required by applicable law.
3. Refund Process
If you meet the eligibility criteria and request a refund within the designated period, the following process will apply:
Request Submission: To request a refund, contact us at [[email protected]] with the following details: your account information, order ID, and reason for the refund request.
Review Period: Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 7 business days.
Refund Approval: If approved, your refund will be processed, and the amount will be credited to the original method of payment within 7-10 business days, depending on your payment provider.
Refund Rejection: If your refund is denied, we will provide an explanation for the decision.
4. Exceptions to Refunds
We reserve the right to deny refund requests under the following circumstances:
Misuse of App Features: Refund requests may be denied if we detect that the app’s content or features have been misused, abused, or accessed excessively before the refund request was made.
Violation of Terms: If you violate the NODIA app’s Terms of Use, we reserve the right to terminate your account without issuing a refund.
Trial Period Expiration: If you have subscribed after a free trial period and did not cancel before the trial ended, you will be charged for the subscription and are not eligible for a refund.
5. Changes to the Refund and Cancellation Policy
NODIA PRESS reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on the app or website. It is your responsibility to review this policy periodically to stay informed of any changes. Continued use of the app after any changes to this policy will constitute your acceptance of the updated terms.